ISPs promise internet speed they don’t deliver

By Sampada Anuranjanee Khatiwada

internetKathmandu, Aug. 7: Internet Service Providers (ISPs) are cheating subscribers out of bandwidth, it has been found. Bandwidth speed tests have shown that ISPs charge a certain amount with their customers for a certain speed but later provide them with a lesser upload and download speed than they had assured.

Smooth internet connection has time and again been an issue.
“I am sure complaining about weak internet connection has been a customary practice among us, be it Subisu or any other Internet Service Provider (ISP),” said Rajan Sharma, who has subscribed Subisu Cablenet for 20 years.
“I recently discovered a speed checker app and while trying it out, I found that despite being assured of 20mbps bandwidth, my internet speed was only 1-2mbps,” said Sharma.
Sharma believes that this is utmost disloyalty of the ISPs towards their customers and this also is a blatant violation of consumer’s rights. He has also demanded compensation from Subisu Cablenet for their fickle behaviour.
Alisha Bhandari of Butwal, a subscriber of ADSL, complained that ADSL was delivering slower upload and download speed than she had been promised when she signed up.
“This has been an everyday thing. In the night time, the upload/download speed tumbles down to 5/10kbps. Despite complaining about several times, I have not got any response from the service provider.”
Not only Subisu and ADSL, we get to hear complaints about many of the major ISPs such as Vianet and Worldlink for their failure to provide service equivalent to what they promise to customers.
In this era of telecommunication, the internet has become a common need for everyone. Internet is extensively used in E-commerce, E-governance, private office, schools and colleges.
The MIS report as of June 2019, published by Nepal Telecommunications Authority (NTA), indicates that the internet penetration has gone up to 64.46% of the population.
Over 15 years has passed since the government, through various IT policies brought forward the concept of E-governance and making Nepal an IT-hub.
At this point, where the use of Internet is increasing, it is the responsibility of ISPs to provide quality service as they promise to the customers. Also, it is the duty of the government to hold the ISPs responsible, said Sandeep Neupane, Butwal.
While asking the ISPs about the grievances of the customers, many of them claimed that the accuracy of the speed-test apps is questionable and the upload and download speed of a network depends upon the device that the subscribers use.
“Internet is now essential for every age group. Be it for school projects, to talk to our relatives overseas or to shop, internet aids us in everything we do,” said Ram Prasad Sharma, subscriber of Worldlink. “Whatever the accuracy of the speed test apps, it is high time for the government to introduce an effective mechanism to scrutinise the conduct of ISPs.”

(Khatiwada interned at TRN.) 

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